Warranty & Return Policy
30 Day Money Back Guarantee
30 Day Money Back Gurantee
JDK offers a 30 Day Money Back Guarantee* on all of our TV Boxes. If for any reason you are not satisfied with your purchase, please email us and we will gladly assist with your return. Once the product has been received back and checked for completeness, we will issue you a full refund of your original purchase price - No Questions Asked!
We offer a 1 Year Warranty on all of our TV Boxes as well. In the first instance if you experience any issues with your TV Box, please send us a support enquiry, if we cannot fix the issue, we will exchange your player for a new one or rebuilt one (at our discretion). This does not include any items that have water damage or any physical damage.
1. Email Us
2. Refund Eligibility Check
We will determine if you are eligible for a return - if you are, we will send you a form to include in your return package. Customer will be responsible for any costs associated with returning a product within the 30 days. This includes all International orders. For returns, we will ship them back via NZ Post (Tracked & Traced).
3. Update & Refund Payment
Once we receive the return, we will process it accordingly. The process time generally takes approximately 2-3 business days. Once we receive your return, you will receive an update via email from our support department letting you know that we have received your product and how the process is going. Refunds will be issued through the same payment method that was used to purchase the original product once product has been reviewed for completeness.
Items returned to us after the 30 day window will not be refunded. Customer is responsible for all return shipping costs for any products returned to us. Products returned to us that are outside of the 30 day return window will be considered abandoned if the return shipping payment is not received within 30 days of us receiving the product.*
Items with physical or water damage are not eligible for return or refund.
Please remove any remote control Dongles, SD Cards and anything else that is plugged into your unit before shipping it back to us. We are not responsible for any lost items that are sent back with returned units. Also, be sure to do a factory reset on your box to clear any personal data that may be stored on your unit.
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