Frequently Asked Questions

Need help? Be sure to visit our support group for answers to your questions!

Below you will find a large list of questions about our JDK Android TV Boxes topics covered include what you can download, what you can watch, is it legal, what can you do on a TV box, how to control your box and more.

We also have an Ordering & Payments - Frequently Asked Questions a little further down the page which will answer your questions about purchasing, payment, delivery and refunds.

If you can't find the answers you're looking for on this page please contact us.

Where can I purchase JDK TV boxes and peripherals from?

We sell all our products on this website.

How safe is ordering online from your website?

Our site is fully secure with SSL and 256 bit encryption - consider our security as strong (maybe even stronger) than your banks!

Does the JDK TV Box get local channels?

You Can configure the JDK TV Box using apps to access local NZ & AU free to air channels.

Can the JDK TV Box be used on multiple TV’s?

The JDK TV Box can run one TV at a time. However due to its small size and ease of connecting, it can be moved from TV to TV very easily.

Tip – If you connect an extra HDMI cord to your second TV you will only need to transfer the JDK TV Box and the power cable to your second TV. This will save you the trouble of moving the HDMI cable each time you want to switch televisions.

Can multiple JDK TV Boxes be used in one household on one internet connection?

Yes, Multiple JDK TV Boxes can be used at one time off of the same internet connection. Please note that multiple JDK TV Boxes running at the same time will demand a faster internet connection. We recommend a minimum of 20 Mbps per unit, so for 2 units, we would recommend a 40 Mbps minimum internet connection.

Can I get Netflix, Lightbox and Neon, Hulu etc?

Yes, all your subscription services are available to you. Links to Lightbox, Neon & Netflix apps are available on the apps Screen of the JDK app. Just enter your subscription details and you are in business.

Is streaming TV shows and movies from the internet illegal?

No. The laws state that downloading, possessing, distributing or profiting from copy written material is illegal. When you are streaming a TV show or movie you are not downloading it and are never in possession of it. Once the TV show or movie is done streaming all of the data from that stream is gone from your unit. No one has been prosecuted for watching an internet stream in Europe where these devices are massive.

Is selling Boxes with Kodi legal?

Kodi is software developed to display digital content on a range of devices and is perfectly legal. A DVD machine or Standard desktop computer can play any digital media file but that doesn’t make them illegal. Kodi Software can be installed on a multitude of devices and platforms including Windows, Android and Mac OS to name a few, as well as  Mobile Phones, Laptops, Tablets, Ipods etc. so in answer to the question yes it is legal to sell boxes with Kodi on it.

How do I stay legal online?

We highly recommend the use of a VPN when using the JDK TV box. A VPN helps massively with your online security and will keep you safe from snooping eyes. JDK delivers a VPN which provides a secure environment for everyday web use. Once your VPN is connected, all of your online data (emails, instant messages, data transfers, online banking) pass through an encrypted tunnel keeping your on-line activity private. Contact us if our interested in activating this feature.

Do the JDK TV boxes have Bluetooth?

Yes, all of the current JDK TV box models come with built in Bluetooth.

What Operating System do the JDK TV boxes run on?

The JDK TV boxes runs on Android 6.0 Marshmallow OS.

What else can I do on the JDK TV box besides watch TV shows, movies and sports?

Because the JDK TV boxes run on the Android operating system you can do everything you can do on an android phone or tablet. You are able to download any of the 800,000+ android applications from the app store. You can surf the web, watch Youtube videos, check emails, play games and just about anything else that a normal android device can do.

What media centre comes on the JDK TV box?

JDK has it's own media player. In past releases JDK relied on Kodi as a media player which was never ideal but it did serve its purpose. Now in V2 there is no reliance on a secondary media player. It loads faster and there is no buffering.

Is there a warranty on the JDK TV box?

Yes, every JDK TV box is quality tested before it ships out to a customer. We offer a no questions asked 1 year warranty on each unit (Physical damage and water damage caused by the customer is not included in this warranty.) See more info on our JDK Warranty

Do you offer technical support and customer support for your products?

We offer both technical support and customer support via email, phone, text and our Facebook support page.

Email: Email us from our Support page
Phone: +64 21 414 454
Hours: Monday - Friday 2:00pm - 10:00pm / Sat 12:00pm - 12:00am / Sunday: Closed
Outside these hours you can post a message or question in our JDK TV Facebook support group

Are your products able to record video content like a DVR?

While you are able to download video content onto the hard drive of our products if you so choose, we do not condone downloading copy written material. As everything can be viewed on demand we see no reason to record or download any of the content.

Can I connect an external hard drive to my JDK TV box?

The JDK TV box can take up to a 1tb SATA 2.5” hard drive internally. You can also connect an external hard drive via a USB cord however this may need to be a self powered HD depending on the size and the amount of power it draws.

Is there a parental control program on the JDK TV box that can block content by rating?

Unfortunately the media centre is not able to block content by rating. However within the media centre you can set a master password that needs to be entered in order to be able to open certain genres of content. For example you can place a password on video content, but leave music content open.

What should I use to control my JDK TV box and navigate through it?

The JDK TV box comes with a standard remote control. We suggest purchasing either the MX3 Air Mouse or I8 wireless keyboard for better functionality when using the box.

Ordering & Payment FAQ's

When will my order ship?

We ship all orders within 24 hours. We will process all orders received on Friday, Saturday, Sunday or holidays on the next business day following that particular day.

How long will it take to get my order?

Depending on if you reside in NZ or Internationally. If you are in NZ, 2-5 days is average delivery times. If you are an International customer, 7-10 days.

What shipping carriers do you use?

We ship either using various Couriers locally or DHL internationally depending on locations and cost.

How can I track my order?

Once your order has been shipped, you will receive an email with the tracking number and carrier. You can track your order on their websites.

What are the shipping rates?

Auckland Metro =  $5.50 (Next Day)
North Island =  $7.00 (Next Day)
South Island = $9.00 (2-3 Days)

International = Price on Request

All Prices Subject to change

Where do you ship?

Anywhere in the world - we have no restrictions. If someone flies there we can send there.

What about Customs Fees?

It would be nearly impossible for us to calculate Customs Fees for every international order that we ship out, therefore, the fees are your responsibility. Make sure you know what you have to pay before you place your order with us.

How can I change my order once it has been placed?

You can change your order once it has been placed by sending us an email from our support page. Be sure to reference your order number and we will be able to assist you.

How do I return an item or get a refund?

We offer a 30 day money back guarantee on all boxes. If you are not satisfied within the first 30 days, email us and we will be happy to assist you with your return. We also have a 1 year warranty on the product, so if something happens and it stops working, call us or email us and we will take care of you. See more info on our 30 day money back guarantee and warranty

What are my payment options?

We accept all major credit cards through PayPal, PartPay NZ,  & NZ Bank deposit.

What is Part Pay?

Buy the things you want, when you want them. With PartPay, you pay a quarter of the purchase price at checkout, enjoy your purchase right away, then pay another quarter for the next three fortnights. Not a cent more. See more information on PartPay here.

How do I cancel my JDK Media Centre or Premium TV subscriptions?

The easiest and fastest way to cancel the subscription plan is to email us from our support page and we will handle the rest.

Ready to unleash the power of your TV??

Our Android TV box will transform your TV and open a world of possibilities! The Smartest TV ever in your house.

Complimentary Local Delivery & Install

Take advantage of our complimentary local delivery and Initial install service to make the most of your new JDK TV Box. Contact our sales team and book an instalment time.

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